Windows 7 – Windows Experience Index could not be computed

by ambuj on November 16, 2009

in Fixes

I recently upgraded to Windows 7 Ultimate N and installation went very smoothly and I got up and running within minutes.  After playing around around with it for a few minutes, I noticed that the Aero features were not working – so I headed straight to the Control Panel to get my Windows Experience Index computed.   But everytime I clicked on the compute button, I kept getting this error message:

The windows experience index for your system could not be computed.
Cannot complete the requested assesment. This system does not have the necessary multi-media support to run the requested assessment.

After spending sometime Googling, I found out that Windows 7 Ultimate N doesn’t come with Windows Media Player pre-installed.  I headed straight to the link below, downloaded and installed Windows Media Player and computed Windows Experience Index again and now I have a rather impressive score of 4.7!

http://www.microsoft.com/downloads/details.aspx?FamilyID=31017ed3-166a-4c75-b90c-a6cef9b414c4&displaylang=en

Windows Experience Index

Leave a Comment